SHIPPING POLICY
Global Shipping Policy
We only offer delivery services in the United States, and we will use the fastest and safest delivery methods available to us.
Shipping & Handling Charges:
Shopping free
Order Processing Time:
Your orders are processed swiftly, typically within 24 hours. However, please note that during peak periods such as holidays or special launches, processing times may vary.
Tracking Your Shipment:
To keep tabs on your order's journey, follow these simple steps:
Visit: www.klourtea.com
Click " order."
Voila! You can now monitor your order's status effortlessly.
Estimated Delivery Times (Standard Shipping) in Business Days:
United States: 2-7 days*
*Delivery times may vary for Alaska, Hawaii, and remote areas.
Please note that we cannot be held responsible for shipping delays caused by customs, natural events, carrier transfers, or transportation strikes.
Damaged or Lost Items:
If your order arrives damaged, please fill in a Request form here for a free replacement. Kindly provide pictures of the damaged item or packaging along with your order number for swift assistance.
In the event of a lost item, please complete the Request form here to aid us in locating your order efficiently.
Shipping & Return Policy:
KLOUR Refunds are not accepted once sold
If you haven't received the goods, you can contact Tea03@klourtea.com, and we will resend the goods to you.
